Legal Disclosure

01Services and prices

FUYU Concierge recommends and arranges accommodation and assists with ski and snowboard lessons, transfers, equipment rental, restaurant reservations and winter activities. Services are delivered by FUYU or partner hotels and suppliers. The provider is identified before booking.

Prices are based on FUYU’s final email quotation. The quotation specifies the services, dates, party size, room type, currency, total, inclusions and exclusions, and payment deadline.

Any additional taxes, service fees, payment fees or other necessary charges, including their amounts or calculation methods, will be disclosed before payment.

02Booking process and payment

Submitting an enquiry form or receiving an acknowledgement only confirms that FUYU has received your request. It does not confirm a reservation.

After checking availability and prices with the hotel, FUYU will send a payment notice. Full payment must be made within 24 hours after FUYU sends that notice. The notice will specify the payment deadline.

If payment is not made by the deadline, the price and availability will not be held and the booking request will lapse. Contact FUYU for a new availability and price check if you still wish to proceed.

Payment is accepted by credit card or bank transfer, following the instructions provided by FUYU.

Once payment is received and verified, FUYU will complete the booking process with the hotel and issue a formal booking confirmation. The accommodation arrangements are those stated in that confirmation.

03When services are provided

Services are provided on the check-in, check-out, lesson, transfer, rental, restaurant or activity dates and times stated in each confirmed booking.

04FUYU winter accommodation cancellation policy

This policy applies to FUYU accommodation bookings with a check-in date from December 1 through April 30 of the following year, inclusive.

The following cancellation and change rules apply from the time the guest receives FUYU’s formal booking confirmation.

Payment and cancellation conditions for other check-in periods, lessons, transfers, equipment rental, restaurants and activities are explained separately in the individual quotation and before booking. This accommodation policy does not automatically apply to those services.

05How to cancel and how days are counted

To cancel, email fuyuskischool@gmail.com with your booking reference and the name on the reservation.

The cancellation date is the date, in Japan time, on which the email actually reaches FUYU’s inbox, including emails received outside customer service hours. It is not the date on which FUYU replies.

Days are counted backwards from the check-in date using calendar days in Japan time, excluding the check-in date itself. Providing necessary refund information later does not change the original cancellation email’s receipt date.

06Cancellation charges and refundable room charges

Cancellation charges are calculated using the room charges stated in FUYU’s final quotation.

Where a refund is available, the following applicable fees are also deducted from the refundable amount:

• Credit card payments: a processing fee of 3.2% of the original card transaction amount.
• Bank transfer payments: bank and remittance fees incurred in processing the refund, based on the amounts actually charged by the banks.
• Administration fees: these vary by hotel. The exact applicable amount will be stated in the individual quotation and cancellation conditions before the guest pays.

07Refund method and processing time

FUYU will complete its refund processing within 7 calendar days after receiving both the cancellation email and the necessary refund information.

The time for the refund to appear on a card or in a bank account depends on the card issuer and receiving bank.

• Credit card payments are refunded to the original payment card.
• For bank transfer payments, provide the refund account details as instructed by customer service.

08Changes to a booking

• Changing the check-in date or the guest’s name is treated as cancellation of the original booking and is subject to the cancellation policy above.
• Bookings may not be transferred to another person.
• A room upgrade alone is not treated as a cancellation. Availability and any additional amount payable must still be confirmed by FUYU with the hotel.

09Group bookings

For groups booking 5 or more rooms, cancellation deadlines may be negotiated at the enquiry stage. Any separately agreed conditions must be confirmed in writing before payment.

10Scope of this policy

The cancellation charges above apply when a guest chooses to cancel or change an accommodation booking. If the hotel or FUYU cannot provide an agreed service, the guest-initiated cancellation rules do not automatically apply; the situation is handled under applicable law and the contract.

This policy does not limit any consumer rights that cannot be excluded under applicable law.